Behaving ethically is critical in the public sector. Sometimes employees will need to make tough decisions. Using the REFLECT approach can help in making the right choice.

Step 1: Recognise a potential issue and ask yourself:

• What is my gut feeling?
• Is that a risky situation?
• Does this situation create tensions within the NTPS Principles and Code of Conduct and/or the NTPS Values and/or your personal values?

Step 2: Find relevant information by identifying:

• The circumstances of the situation.
• Relevant legislation, policies and guidance.
• Rights and responsibilities of stakeholders.
• Any precedent that has been set.

Step 3: Liaise and consult with:

• Supervisors and managers
• Respected colleagues and peers (remember privacy).

Step 4: Evaluate the options:

• Identify consequences and risks.
• Look at the processes.
• Would the decision stand up to public scrutiny – How would it look as a front page headline?
• Would you be able to explain the reasons for your decision?

Step 5: Come to a decision, act on it and make a record.

Step 6: Take time to reflect and review:

• How did it turn out for all concerned?
• Learn from your decisions.
• If you had to do it again, what would you do differently?